Leadership

Piper Academies

By participating in Piper Academies, nonprofits can learn from experts in a variety of fields. Ranging from two-hour to full-day programs, Piper Academies offer professional development opportunities for nonprofit staff and board members as well as forums to share best practices and convene professionals doing similar work.

Upcoming Piper Academies

There are several Piper Academies planned for 2008. Please check back soon for more information. 

Past Piper Academies


Legendary Service at The Ritz-Carlton

How Nonprofits Can Incorporate World-class Customer Service


Presented by The Ritz-Carlton Leadership Center

In just 26 years, the world-renowned Ritz-Carlton has built one of the strongest brands in the country. While the physical facilities contribute to its reputation, the hotel chain’s approach to service and attention to customers sets it apart among hotels.

At a Piper Academy in November, The Ritz-Carlton Phoenix’s general manager, Christoph Roshardt, and Marketing Director Jennifer Blackman shared the luxury hotel’s customer service strategies and provided insights that many nonprofits can adopt to enhance their own service to clients receiving services and donors.
November 2006


What Baby Boomers Can Do For You

The baby boomers are coming – in fact, 650,000 Arizonans will turn 60 in the next 10 years – and they are interested in paid and unpaid opportunities in the nonprofit community. But this new talent pool will require organizations to think creatively and understand baby boomers’ goals if they want to successfully attract them.
August 2006

 

Piper Fellows Workshop

Several nonprofit executives and senior managers heard directly from Piper Fellows about their experiences, how to structure a fellowship and tips for preparing an organization while the fellowship recipient is away. Read More
June 2006


Diana Aviv Discusses Strengthening Boards, Nonprofit Accountability

As Congress looks into issues of accountability and governance for nonprofits and seeks to create a bill along the lines of the Sarbanes-Oxley Act, nonprofits need to begin strengthening their boards and improving their governance policies now, according to Diana Aviv, president and CEO of Independent Sector and executive director of the Panel on the Nonprofit Sector.

Aviv spoke to an audience of more than 200 at January’s Piper Academy, emphasizing that accountability is at the heart of most nonprofits, but that not all nonprofit leaders or board members are aware of governance best practices. Read More
January 2006


Storytelling as Best Practice Featuring Andy Goodman

Leadership teams from more than 60 nonprofits heard from national storytelling expert Andy Goodman about how stories strengthen organizations, engage audiences and advance missions. Prior to the workshop, each team wrote a story illustrating the work of the organization and Goodman provided feedback. After Goodman's lively, interactive presentation, the teams redrafted their stories and then shared them with the group.
September 2005

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